Frequently Asked Questions
This section of our page is intended to proved quick answers to some questions. If your question is not answered here please feel free to email us.
What is it DKC does?
In general we provide IT services for our clients. We provide support, design and engineering services for most computer, network and internet activities. Most of our clients are in San Francisco but we have clients throughout California and Nevada. Click here for more details.
Does DKC really offer a 100% Guarantee?
Yes we do, though there are a few restrictions. Click here for more information.
Why are your network so reliable?
Because we work very hard at it.
Keeping a network up and running is our number one priority. When we manage a network we like to control everything: the software, the hardware, the bandwidth provider, even the cabling! We try to insulate our clients from things that we know will cause problems. We are very big on testing new products and keeping all software up to date with upgrades and service packs.
We spend considerable effort beta testing new products and when they are released we are for the most part prepared for our clients to take advantage of these new and better products. We don't wait on others to test, we give our clients the benefits of the new products when they are available.
Is it true that sometimes DKC puts a hold on New Clients?
That has been true in the past, but today we are actively looking for new clients.
Do we need to buy new equipment to have DKC service our network?
No, but we will provide our clients with advice on what equipment to buy. Equipment that is reliable and easily serviced is an important part of keeping your IT costs under control. Click here for our current recommendations.
My computer is having problems. What's the single best thing I can do to fix my computer?
The single easiest and best thing to do is to shut your computer down and restart it. Second, make sure you have all the Windows Updates from Microsoft.
Should I ever give my passwords or other security information to anyone at DKC?
No! Please be aware that Dan Knox Consulting has never sponsored nor originated any emails requesting you to update or confirm your account information for security purposes. If you receive such an email, you are advised to delete it immediately. If uncertain as to the authenticity of any Dan Knox Consulting email, please contact us at our main number, 415-869-1300 email one of our enginners.
Is DSL a "good deal"?
Sometimes. DSL is unreliable, it is cheap and fast and frankly it is more reliable now than it was a few years ago. If you can afford to be off-line it can be a "good deal". If you can't afford to be down then don't go with DSL.
Is a cable modem better than DSL?
Maybe a bit but really their is not a lot of difference between DSL and Cable Modem service. These days in the Bay Area most cable service is provided by Comcast but before Comcast purchased this service it was provided by AT&T. This is the company that permanently cut off 6 million email accounts to cable modem users in one day! The bottom line is Cable Modem service like DSL is probably OK for home users.