1.
If you encounter the following error when accessing your FTP
Site, please follow the steps listed below:

2.
Close all Internet Explorer Browser Windows
3.
Open Internet Explorer
4. Go
to Tools and scroll down to Internet Options

5.
Click on the Advanced Tab

- Scroll down to Browsing section and
uncheck “Use Passive FTP (for firewall and DSL modem
compatibility)” box

- Click on OK button at bottom of
Internet Options box


8.
Close Internet Explorer and then open Internet Explorer for
changes to take effect.