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What is it
DKC does? |
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In general we provide IT services for
our clients. We provide support, design and engineering services
for most computer, network and internet activities. Most of our clients
are in San Francisco but we have clients thoughout California and
Nevada. Click here for more
details.
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Does DKC
really offer a 100% Guarantee? |
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Yes we do, though there are a few
restrictions. Click here
for more details. |
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Why are your
network so reliable? |
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Because we work very hard at it.
Keeping a network up and running is
our number one priority. When we manage a network we like to
control everything: the software, the hardware, the bandwidth
provider, even the cabling! We try to insulate our clients from things that we
know will cause problems. We are very big on testing new products
and keeping all software up to date with upgrades and service packs.
We spend considerable effort beta
testing new products and when they are released we are
for the most part prepared for our clients to take advantage of these new and better
products. We don't wait on others to test, we give our clients the
benefits of the new products when they are available.
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Is it true
that sometimes DKC puts a hold on New Clients?
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That has been true in the past, but
today we are actively looking for new clients.
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Do we need
to buy new equipment to have DKC service our network?
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No, but we will provide our clients
with advice on what equipment to buy. Equipment that is reliable
and easily serviced is an important part of keeping your IT costs under
control. Click here for our current
recommendations.
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My computer
is having problems. What's the single best thing I can do to fix
my computer?
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The single easiest and best thing to
do is
to shut your computer down and restart it. Second, make sure you have all the
Windows Updates from Microsoft. |
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Should I
ever give my passwords or other security information to anyone at DKC? |
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No. Please be aware that Dan
Knox Consulting has never sponsored nor originated any emails requesting
you to update or confirm your account information for security purposes.
If you receive such an email, you are advised to delete it immediately.
If uncertain as to the authenticity of any Dan Knox Consulting email,
please contact our help desk at 415-869-1340 or
helpdesk@danknox.com.
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What is your
Dial In number?
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415-869-1349. Of course you
need RAS access rights. |
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Is DSL a
"good deal"? |
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Sometimes. DSL is unreliable, it is cheap and fast
and frankly it is more reliable now than it was a few months ago. If you can afford to be
off-line it can be a "good deal". If you can't afford to be down
then don't go with DSL.
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Is a cable
modem better than DSL? |
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Maybe a bit but really their is not a
lot of difference between DSL and Cable Modem service. These days
in the Bay Area most cable service is provided by Comcast but before
Comcast purchased this service it was provided by AT&T. This is the
company that permanently cut off 6 million email accounts to cable modem
users in one day! The bottom line is Cable Modem service like DSL
is probably OK for home users.
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We need to
be Online all the time. What's the best type of bandwidth for us?
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The most reliable service is T-1, but
it is expensive. If you are on a budget and still need service
that is "up-all-the-time", check out a partial T-1. We
can help you with that assessment. |
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Why does my
email address now end in 95minna.com instead of danknox.com?
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Only employees of Dan Knox Consulting
may have their primary email address use the DanKnox.com domain name.
Other mail users who don't have their own domain name have 95minna.com
as their default domain name for their email accounts. |
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How do I get
to my voice mail via a telephone connection?
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For most users just dial 415-869-1338
and follow the instructions. |
How do I get
to my voice mail via an internet connection?
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Most users should go to our mail web
site and click on the telephone logo in the upper left hand corner.
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How do I
forward my calls from my TeleVantage Phone to another number?
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If your account is on the DKC system
open a browser and go to our main web page,
www.danknox.com.
Click on the blue and while
telephone icon in the upper left hand corner. You will be prompted
to logon to the Artisoft TeleVantage server. Once you are logged
on you will see "Call Forwarding" in the lower right hand corner.
Click on it and you can change the options. Make sure to click on the
Disk icon in the top right to save changes before you close.
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How do I
find DKC Tech Tips?
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Just click
here.
Alternatively from our "Home Page" you click on "Cool Stuff" and then
"Tech Tips".
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How do I get
to my web mail?
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For most users on our "Main" Post
Office the address is
http://mail.danknox.com/exchange. Just input your logon and
password and you should be able to view you mail. If you email
account is on a server at our Co-Lo you will be redirected but you may
be prompted for to logon twice.
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